Employee Support Service

Our Employee Support Service

Because we spend about a third of our time at work, we believe it’s important that people feel good about their workplace and the work that they do.

Our Employee Support Service (ESS) assists employees to manage their emotional wellbeing which may be impacting their engagement with, or performance at, work.

Confidential counselling is offered to an employee, at the discretion of the employer, to help them proactively deal with personal or work-related issues.


Benefits

Benefitting the Individual

While benefitting the individual, the ESS also provides many positive flow-on effects for the organisation, including:

  • Increased Productivity
    Improved mental health improves how staff think, feel and act
  • Reduced Absenteeism
    Decreases work days lost to disengaged or demotivated employees.
  • Reduced Workplace Stress
    Individuals learn to manage their own mental health more effectively and develop strategies for managing stress levels over the long term.
  • Reduced Likelihood Of Extended Sick Leave And Potential Workcover Claims
    By identifying and providing support early, we’ve demonstrated organisations can reduce the likelihood of personal leave absences and potential WorkCover claims.

The ESS Assists Employees

Types Of Support Provided

The ESS assists employees in the following areas:

  • Burnout
  • Anxiety
  • Grief and loss
  • Stress management & work-related stress
  • Work performance issues
  • Interpersonal conflict
  • Behaviour change

Confidential Sessions

How The ESS Is Delivered

The standard ESS intervention comprises up to three confidential sessions of one-hour duration, via telephone, video conference or face to face. The service may be varied, depending on an organisation’s specific requirements.


Our Happy Customers

  • Tertiary Education client Federation University Australia has worked with ValueEdge for a number of years, as our preferred supplier for psychometric assessments. Since working with ValueEdge, we have integrated their assessments into our Recruitment and Merit Selection methodology… Read More

    Federation University Australia has worked with ValueEdge for a number of years, as our preferred supplier for psychometric assessments. Since working with ValueEdge, we have integrated their assessments into our Recruitment and Merit Selection methodology for mid-senior level appointments across all areas of the University. From Academic, to Vocational Education, and professional staff, we have seen an improvement in our selection and retention of new staff since working with Rachael and the Value Edge team.

    Value Edge provide detailed reports, consulting with our management team on each profile to assist us to understand the environment our preferred candidate will thrive within. By understanding both reasoning assessments and work-style questionnaires, we are able to tailor the experience to our preferred candidate’s profile, to ensure a balanced onboarding and employee journey.

  • Local Government client ValueEdge has provided a range of consulting services, training and advice to Council over many years. The introduction and deployment of psychometric and aptitude testing across a range of roles has seen a strengthening of… Read More

    ValueEdge has provided a range of consulting services, training and advice to Council over many years. The introduction and deployment of psychometric and aptitude testing across a range of roles has seen a strengthening of our recruitment practices and enhanced our employee development activities greatly. In addition, the training provided has been welcomed by our leaders seeking to enhance their people management capabilities. The staff of ValueEdge work hard to understand the needs of the business and apply solutions that meet these needs. Highly recommended.

  • Medical Research client We have been using Value Edge for the past 2 years to assist us with employing the best talent for each role. Their testing and feedback have been invaluable in helping us assess candidates and… Read More

    We have been using Value Edge for the past 2 years to assist us with employing the best talent for each role. Their testing and feedback have been invaluable in helping us assess candidates and build an amazing team of scientists and supporting roles to help us achieve our targets and deliver ground breaking treatments for patients. I highly recommend their service.

  • Health Sector client I have engaged with ValueEdge for many years whilst with different organisations.  They are a professional and grounded team.  Always attentive to your needs and can adapt their approach and interventions to work with different… Read More

    I have engaged with ValueEdge for many years whilst with different organisations.  They are a professional and grounded team.  Always attentive to your needs and can adapt their approach and interventions to work with different workplace and team cultures and level of employees across a broad range of consultancy support.  They are great at facilitation in leadership development, improvement programs and strategic workshops. They are specialists in psychometric evaluation and coaching across a wide range of employee cohorts – from technician and clinician through to executives, team development, focus groups, recruitment support and HR planning.

  • Coachee, NFP sector Rachael Davidson has provided me with great insight, guidance and support during our sessions. She has assisted me in shifting negative perceptions on some issues and guided me in looking at things differently. She is… Read More

    Rachael Davidson has provided me with great insight, guidance and support during our sessions. She has assisted me in shifting negative perceptions on some issues and guided me in looking at things differently. She is warm, approachable and highly relatable. I would recommend her highly for psychological support and guidance.

  • Coachee, NFP sector The coaching sessions with Rachael helped me greatly in reflecting on the ways that I react and respond in certain situations and how to change some of these for a far more beneficial and positive… Read More

    The coaching sessions with Rachael helped me greatly in reflecting on the ways that I react and respond in certain situations and how to change some of these for a far more beneficial and positive outcome.  I enjoyed my sessions and found them to be thought provoking and stimulating.

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